Customer Portal

Administer your AINOW organization — people, connectors, skills, approvals, and support cases.

The Customer Portal is where your organization's administrators run AINOW: who can use it, which systems it connects to, what it is allowed to do, and how work is approved. Sign in with your Microsoft work account at customer-portal.prod.ainowsolutions.ca.

What you can do here

Add and remove administrators and see who has access.
Connect systems of record such as ServiceNow, Zoho Desk, and Microsoft 365.
Publish skills — reusable procedures Zoe follows for your organization.
Review the work queue and approve or decline actions before they run.
Set guardrails and review the audit trail of what Zoe did and why.
Open and follow support cases with AINOW.

Available capabilities depend on your organization's plan and connected systems.

Guides

Signing in and access
How to sign in to the AINOW Customer Portal with your Microsoft work account, who is allowed in, how administrators are added and removed, and what the workspace picker and access messages mean.
Support cases
How to open a support case with AINOW, what each case status means, how replies work, what AINOW staff can change on a case, and when you receive email about one.
Integrations
What a connector is, which systems AINOW can connect to, what each one lets Zoe do, how an integration is set up and by whom, and how credentials and connection health are handled.
Skills and standard procedures
What a skill is, how to create, draft, enable and version enterprise skills in the AINOW Customer Portal, how Zoe decides to use one, how promotion requests are approved, and where skill usage is reported.
Records, queue and approvals
How the work queue in Zoe works, why every change Zoe makes to a connected system is drafted for approval first, how to approve or decline one, what happens after a decision, and where the decision is recorded.
Guardrails and governance
How to choose the guardrail policies Zoe must follow, read the tamper-evident audit trail and replay a conversation, use the Explain view on an individual reply, and understand who can see what.
Settings and branding
The organization settings you can change in the AINOW Customer Portal — members, language, voice, document expiry, single sign-on — plus white-label branding and how AI models are registered for your workspace.
Troubleshooting
What to do when you cannot sign in to the AINOW Customer Portal, when you see an access message, when an integration shows Attention needed, when Zoe cannot see one of your systems, and how to get help.