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Voice

Let a phone line make changes without a spoken approval

Administrators can now set a phone line's write policy to Always approve, so its write tools run as soon as Zoe calls them, with no spoken yes. New lines still start read-only, and message sends still ask the caller first.

Choose it under Write policy on the SIP Channels page, after confirming a warning. Anyone who calls the number can trigger those writes, so use it only where nobody needs to review each change.

Each write is recorded in the audit trail, and the line is marked Writes without approval in the portal. If your organization uses the Command Center, its next scan flags the line with a High-severity finding.

v2.0.0