Voice
Personalize a phone line's greeting and instructions with call details
A phone line's greeting and instructions can now use variables such as {{caller.number}}, custom headers from your phone system, and fields from a caller resolver tool that looks something up as the call starts.
Set them on the line in SIP Channels in the customer portal. The form lists the variables, checks them when you save, and supports a fallback for a missing value, such as {{sip.caller-uuid | there}}.
The caller resolver tool is one of the line's allowed read tools. If it fails or takes longer than four seconds, the call carries on and its variables are blank.