PortalZoe
Five ready-made IT service management packs for ServiceNow
The Agent Pack catalogue now includes Incident Manager, Request Fulfiller, Change Coordinator, Problem Manager and Knowledge Curator. Each is a ServiceNow agent with its own skills, and every change it proposes waits for approval.
Adopt them from the Agents page in the customer portal once your ServiceNow integration is active. They are not installed for you, and like any pack they arrive disabled until you enable them. See Agents and Agent Packs.