PlatformVoice
Default department for tickets raised through Zoho Desk
Your Zoho Desk integration takes an optional default department, so the assistant can raise a ticket without asking which one to use. Tickets created during a phone call are also tagged as phone tickets in Zoho Desk.
Set Default department on the Zoho Desk integration in the customer portal. It matters most on a reception line, where a caller cannot reasonably be asked to pick a department.
The assistant uses an explicit department when the request names one, then this default, then the only department if your Zoho Desk organization has just one.