Voice
Take over a live AI call from your own supervisor tools
Trunk operators get an authenticated control API to force-transfer or force-hang-up a live assistant call, addressed either by the call identifier AINOW reports or by the operator's own call reference.
Both actions are immediate by design: a supervisor takeover ends the assistant's side of the call at once. Force-transfer applies where transfers run through AINOW; where your own phone system owns the call, transfer it there instead and the API tells you so.
Each trunk authenticates with its own token, and a call on any other trunk is simply not found. Outcomes arrive on the same transcript event stream as any other call ending.