VoicePortal
Record phone calls and review them in the Customer Portal
A phone number can be set to record the assistant's part of every call. Admins get a Voice calls page with filters and downloads, and recordings are deleted automatically once they pass the retention period you set.
Recording is off by default and switched on per number. Disclosure stays yours to make: nothing is announced automatically, so put any wording about the call being recorded into that number's greeting.
Recording covers the assistant's leg of the call and stops when that leg ends, including after a transfer to a person. Every download is logged, and a nightly job removes recordings that have passed your retention setting.