VoicePortal
Connect your own phone system, and let Zoe transfer callers
Organizations can route calls into AINOW from their own phone system over a SIP trunk instead of a number we supply, and give each number a list of named destinations Zoe can transfer a caller to when a person is needed.
Transfer destinations are set per phone number in the Customer Portal. Zoe only ever picks a destination by its name — she never sees or dials a raw number — and a failed transfer never drops the caller: she apologises and carries on.
Once a call is handed to a person the AINOW side of the call ends, so metered minutes cover the assistant's part of the conversation only. Caller details your phone system passes along, such as an account number, reach Zoe at the start of the call.