PlatformZoeVoice
Zoe finds your records when your login differs from your email
Requests such as show my incidents now match your real ServiceNow account, which Zoe looks up in the connected system's own people directory. Administrators no longer have to map every person by hand.
Before this, anyone whose ServiceNow username was not their email address saw an empty list rather than an error, which was easy to mistake for having no work assigned.
Existing per-person mappings still take priority, so deliberate exceptions such as shared or service accounts keep behaving as they were set up.