PlatformZoe
Subcategory choices now follow the category you select
Setting an incident's category narrows the subcategory list to the choices your ServiceNow instance actually allows for it, and knowledge lookups now return the published version of an article on instances that keep version history.
- The subcategory list in the record detail pane updates as soon as you change the category, including on edits you have not saved yet.
- Knowledge articles resolve to the published, active version, so an article that search can find can also be opened.
- The greeting tile counting your open work is now labeled as incidents, matching what it actually counts and what it asks Zoe when you click it.