PlatformZoe
Deeper ServiceNow support for requests, catalog and knowledge
Refer to any ServiceNow record by its number, order catalog items in conversation, search published knowledge articles, and see requests and catalog tasks alongside incidents in your queue.
- Name any record by the number you already know, whether it is an incident, change, problem, request or catalog task, instead of hunting for an internal identifier.
- Order from the service catalog conversationally: search for an item, answer its questions, and submit the request. A request expands to show its items, open tasks and pending approvals.
- Search published knowledge and read a full article without leaving the conversation.
- Your queue and the greeting tiles cover requests, catalog tasks, changes and problems, not just incidents.
- Permission problems now explain what is missing, such as a role your account needs, rather than failing quietly.