PlatformPortal
Let an email assistant act as a named user in your systems
An email channel can now act as a named user in integrations that require a signed-in identity, so tickets and records requested by email are actually created instead of being quietly skipped.
Set the identity on the email channel in the customer portal. It is the account the assistant acts as for every message that mailbox handles, so choose one that holds the permissions those requests need. Leave it blank and the channel behaves as it did before, with per-person integrations unavailable on that mailbox.