PortalPlatform
Choose the guardrails your assistant must follow
Pick from fifteen ready-made privacy, security, compliance, safety and quality policies in the customer portal, and the assistant applies them on every channel: chat, voice and scheduled workflows.
Guardrails work two ways. The assistant is instructed to follow every policy you enable, and an optional scan checks messages as they pass so things like personal data and payment card numbers are masked before anyone sees them. A nightly review grades conversations against the policies you turned on, and the results appear on the governance dashboard.